Refund policy
Refund and Return Policy
At Tavinoq, we believe in providing a reliable shopping experience and quality customer support. If you are not completely satisfied with your purchase, we are here to assist you.
Return Period
Customers may request a return within 30 days after receiving their order.
Returned products must meet the following requirements:
- Items must be unused and in original condition
- Products should include original packaging
- Proof of purchase is required
Return Request Process
To start a return, please contact our customer support team:
Email:
yfgmirrryd@outlook.com
Please provide:
- Order number
- Product information
- Reason for return
- Relevant photos if needed
Our team will review your request and provide return instructions.
Refund Process
After the returned product is received and inspected, we will notify you of the refund status.
Approved refunds will be processed through the original payment method. The processing time depends on your financial institution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will review the issue and provide an appropriate solution.
Return Exceptions
Returns may not be accepted for:
- Products damaged through customer misuse
- Items without original packaging
- Products showing signs of use
Oak Brook Commerce LLC reserves the right to determine return eligibility.